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أرشيف أسئلة الاختبار

اختبار شهادة مكتبة البنية التحتية ITIL Foundation 4

هذه الصفحة مخصصة للأرشفة وتعرض جميع أسئلة الاختبار وروابط كل سؤال مع الخيارات والنقاشات.

الأسئلة

40 سؤال
  1. Which facilitates outcomes that customers want to achieve?
  2. Which of the following statements is included in the 'improve' value chain activity's purpose?
  3. Which ITIL concept helps an organization to make good decisions?
  4. Which practice conducts reviews to validate that services are covering the needs of the customer?
  5. Which of the following statements about 'outcomes' is TRUE?
  6. What is MOST LIKELY to be handled as a service request?
  7. Which practice has a purpose that includes the management of financially valuable components that can contribute to the delivery of an IT service?
  8. Which of the following is a necessity to a successful service level agreement (SLAs)?
  9. What is the difference between the 'incident management' and 'service desk' practices?
  10. Which of the following guiding principles proposes the elimination of unnecessary work?
  11. What is the CORRECT order for the three phases of problem management?
  12. What are the KEY stakeholder groups that service providers should cooperate with?
  13. Which is an example of a service request?
  14. Which is an input to the service value system?
  15. Which practice needs the right culture to be embedded across the entire organization?
  16. A good way to apply the ITIL guiding principle 'focus on value' is to:
  17. Which term is used to describe removing something that could have an effect on a service?
  18. Which practice guarantees that users have a range of access channels to choose from to report problems?
  19. What ensures that service providers and service consumers continue to create value together?
  20. Which is the MOST LIKELY way of resolving major incidents?
  21. When considering the type of relationship required with other organizations involved in the design and delivery of services, which dimension of service manageme ...
  22. Which practice has a purpose that includes managing authentication and non-repudiation?
  23. Which of the following statements about change authorization is CORRECT?
  24. What is the definition of 'service management'?
  25. Which statement about the inputs and outputs of the value chain activities is CORRECT?
  26. Which practice MOST requires staff who demonstrate skills such as empathy and emotional intelligence?
  27. Which practice handles all pre-defined user-initiated service actions?
  28. What is the value of a service?
  29. What is used as a tool to help define and measure performance?
  30. Which of the four dimensions contributes MOST to defining activities needed to deliver services?
  31. Which is the BEST type of resource for investigating complex incidents?
  32. Identify the missing word(s) in the following sentence. The purpose of the problem management practice is to reduce the likelihood and impact of incidents by ...
  33. Which statement about a 'continual improvement register (CIR)' is TRUE?
  34. Which activity is NOT recommended by the 'start where you are' guiding principle?
  35. Which of the following is the MOST important for effective incident management?
  36. Identify the missing word in the following sentence. The purpose of the service configuration management practice is to ensure that accurate and reliable inf ...
  37. Which of the following practices suggests that organizations should develop competencies in methodologies and techniques, like SWOT (strength, weakness, opportu ...
  38. Which is a financially valuable component that can contribute to the delivery of a service?
  39. When working on an improvement iteration, which concept helps to ensure that the iteration activities remain appropriate in changing circumstances?
  40. Which term is used to define "any component that needs to be managed in order to deliver an IT service"?