اضغط هنا للانضمام الى قروب فوجي للإختبارات على تيليقرام

اختبار شهادة مكتبة البنية التحتية ITIL Foundation 4

السؤال 9 من 40

كل الأسئلة

What is the difference between the 'incident management' and 'service desk' practices?

الخيارات

  • A Incident management restores service operation, service desk provides communication with users
  • B Incident management resolves complex issues, service desk resolves simpler issues
  • C Incident management resolves issues, service desk investigates the underlying causes of issues
  • D Incident management manages interruptions to services, service desk monitors achieved service quality

النقاشات

لا توجد نقاشات منشورة لهذا السؤال حالياً.