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اختبار شهادة مكتبة البنية التحتية ITIL Foundation 4

السؤال 8 من 40

كل الأسئلة

Which of the following is a necessity to a successful service level agreement (SLAs)?

الخيارات

  • A The language and terms used in the SLA should be commonly understood by all parties
  • B Base the SLA on system-based metrics that are useful to the service provider
  • C In order to promote consistent service, they should be carried forward, unchanged, from one year to the next
  • D Vague targets, such as those related to user experience, should be avoided

النقاشات

لا توجد نقاشات منشورة لهذا السؤال حالياً.