اختبار شهادة مكتبة البنية التحتية ITIL Foundation 4

الخيارات

• A A set of specialized organizational capabilities for enabling value for customers in the form of services
• B A result for a stakeholder enabled by one or more outputs
• C A formal description of one or more services, designed to address the needs of a target consumer group
• D Joint activities performed by a service provider and a service consumer to ensure continual value co-creation