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اختبار شهادة صيانة الحاسب A+ Core 2 (220-1202)

السؤال 47 من 57

كل الأسئلة

A junior technician is working on a customer request. The junior technician cannot complete the work and escalates the issue to a senior technician. The senior technician completes the work, but the outcome does not match the customer's request. Which of the following communication techniques should the junior technician have followed?

الخيارات

  • A Ask open-ended questions to verify understanding.
  • B Maintain a positive attitude and project confidence.
  • C Avoid dismissing the customer's issues.
  • D Use proper language and avoid jargon.

النقاشات

لا توجد نقاشات منشورة لهذا السؤال حالياً.