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اختبار شهادة صيانة الحاسب A+ Core 2 (220-1202)

السؤال 12 من 57

كل الأسئلة

An end user's laptop is having network drive connectivity issues in the office. The end user submits a help desk ticket, and a support technician is able to establish a remote connection and fix the issue. The following day, however, the network drive is disconnected again. Which of the following should the technician do next?

الخيارات

  • A Keep the ticket open until next day, then close the ticket.
  • B Connect remotely to the user's computer to see whether the network drive is still connected.
  • C Send documentation about how to fix the issue in case it reoccurs.
  • D Escalate the ticket to the next level.

النقاشات

لا توجد نقاشات منشورة لهذا السؤال حالياً.